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Independent publication. Nothing to sell.What to do if you shared information or already made a payment.

Phone sales and your rights

Two exceptions to the rule

Written confirmation is not required for phone and internet subscriptions or when you contacted the company yourself or asked it to call you.

1. Phone and internet subscriptions

The written-confirmation procedure does not apply to electronic communications services. In practice that means phone and internet subscriptions. If the call is about your own subscription, no written acceptance is required and a contract can be made on the call.

2. If you rang them, or asked them to ring you

The rule does not cover a situation where you contacted the company yourself. The same goes for a company ringing you because you expressly asked it to. A call-back request on a website is enough to count.

A call-back request can fall under the exception in which a contract is made on the call.

The 14-day right of withdrawal

Most things sold over the phone carry a 14-day right of withdrawal. During that time you can cancel the purchase without giving any particular reason. Source

For goods the period starts when you receive the item. For services it starts when the contract is made. You do not have to say why.

You can use the company's form, send an email, or give unambiguous notice in another way. A telephone call can also be valid, but you must be able to show that you gave notice in time. Source

Return costs are yours unless the company has promised to pay them. If the company did not tell you about those costs in advance, you do not have to pay them.

What the right does not cover

Outside it are a sealed audio or video recording you have opened, an item made to your own specification, and an item that spoils quickly. A service that has already been performed in full at your own request can also fall outside.

If a contract has already been made

This is general information about Finnish consumer law. For advice on your own situation, use the kuluttajaneuvonta contact form and keep its language limits in mind.

Lines you can use

You can use these lines as they are during the call.

  • Say this

    Thank you, I do not buy anything over the phone. Send me a written offer and I will look at it in my own time.

    In most consumer phone sales in Finland, the seller must provide a written offer before you accept it. This also gives you the terms in writing.

  • Say this

    What is your name, the name of the company, and its business ID?

    Write the details down and check the company in an independent register after the call.

  • Say this

    I will discuss this with my family first.

    This gives you time to compare the price and terms without pressure from the call.

  • Say this

    I will not open remote access because of this call.

    Open remote access only for support you contacted yourself through a trusted channel.

  • Say this

    I am ending this call now.

    You can end a sales call without explaining your decision.

You owe nobody an explanation. Ending a call is not rude, and the seller does not have to agree to it.

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